Refund Policy

Digital products (instant downloads)

Because digital products are delivered immediately and can't be "returned," all digital sales are final and non-refundable.

If something is broken (corrupted files, missing files, download issues), email hi@thecrazygraphicguy.com and I'll happily fix it.

Custom services (made-to-order work)

Custom work is paid 100% upfront.

• 100% refund if you cancel before I confirm I've started working on your request
• No refunds once I've confirmed work has started or is in progress (time/work can't be "returned")

Starting work: I consider the work started only after I confirm in writing (in your Trello board status) that I've begun.

If a project is delayed because I'm waiting on details, files, or approvals from you, the timeline may shift.

How to request support

DM me on Instagram @thecrazygraphicguy or email hi@thecrazygraphicguy.com with:

• Your order number
• What you purchased
• What went wrong (screenshots help)