Last updated: February 5, 2026
I'm a one-person shop and I sell digital products that deliver instantly. You can also hire me (if a slot is available) for custom services. Here's my policy — clear and simple.
Because digital products are delivered immediately and can't be "returned," all digital sales are final and non-refundable.
If something is broken (corrupted files, missing files, download issues), email hi@thecrazygraphicguy.com and I'll happily fix it.
Custom work is paid 100% upfront.
Starting work: I consider the work started only after I confirm in writing (in your Trello board status) that I've begun.
If a project is delayed because I'm waiting on details, files, or approvals from you, the timeline may shift.
DM me on Instagram @thecrazygraphicguy or email hi@thecrazygraphicguy.com with: